The last of a four-part blog series from Knowledge 18.  Part Four: Governance Continue reading

Many multinational organizations are realizing a need to improve their global payroll operations but are overwhelmed by the prospect of integrating a global payroll solution into existing HR systems. Also daunting are the myriad service delivery models offering in-house and outsourced solutions, or... Continue reading

For those organizations that have deployed ServiceNow®, it is clear that the service management platform can be a highly effective System of Engagement and System of Action for providing services to its constituents.  It also is a platform to provide insights into the nature, effectiveness and... Continue reading