Bob Dell Isola, Senior Vice President, Global Services

I am responsible for the technical and consulting aspects for support and delivery of STG services. I lead our ServiceNow and Organizational Change Management practice lines, establishing and managing our approach, delivery and customer success aspects of these services.  In addition, I help manage the day-to-day operations of the firm, including sales, marketing, service delivery, client development, account management, recruiting, and contract management. 

I have over 30 years of experience in Information Technology, Business Solutions, Operational Improvement, and Risk Management initiatives across numerous industries. Throughout this period, I have provided strategic direction to senior management on IT strategy, process improvement, project success, governance, risk management, and the effective application of technology to the business.

Prior to STG, I held key senior leadership roles with international consulting firms, including Principal at KPMG LLP, Partner at MVP Performance Institute, Americas Director at EMC Consulting, and Senior Vice President of Strategic Alliances at Insurance Holdings of America. I have developed methodologies and authored industry white papers and have presented thought leadership and advisory positions at conferences both in the US and internationally.

I graduated with a BA from Dartmouth College and a MBA from Whittemore School of Business and Economics, University of New Hampshire. Locally, I am honored to serve as President of the Board of Directors for Big Brothers Big Sisters of New Hampshire. 

Email: BobD@Spencer-Thomas.com

Phone: +1-603-636-7211