Now, more than ever, strategic IT management is necessary to optimize IT’s value to an organization to be more efficient and cost effective. As a platform-as-a-service (PaaS) provider of enterprise Service Management software that helps streamline, automate and manage the delivery of enterprise services, ServiceNow® provides a single system of record and a consistent engagement interface for business management, corporate operations and IT service delivery. By standardizing and automating service processes related to major corporate functions and systems, the enterprise can achieve greater levels of productivity, accuracy and efficiency, which in turn drive enhanced service levels and customer satisfaction. All aspects of your corporate services can potentially live in the ServiceNow® ecosystem of modules, providing a complete view of services and resources.
While traditionally focused on IT service management (ITSM), ServiceNow® has evolved into a flexible platform that supports Service Management across the enterprise. In addition to IT Services, Spencer Thomas Group (STG) guides our clients in the successful implementation of a Service Management platform to manage the communications and processing of requests related to functions that support HR, Marketing, Legal and Finance.
STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, STG can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.
We have proven experience in streamlining and automating processes to address our clients’ needs, implementing corporate-wide, system-based service management functions, and designing and installing self-service portals. We advise on the right approach, deliver real solutions and help support ServiceNow® rollouts that yield measurable results.
Spencer Thomas Group’s ServiceNow® Practice
As an experienced third-party ServiceNow® partner, STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, STG can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.
STG provides experienced, flexible, end-to-end project implementation teams with required skill sets, including Management /Business Consulting, Business Analyst, Developer, QA, Project Lead and Project Management services. We employ a tried and true delivery framework using a hybrid Agile/Rapid Application Deployment (RAD) software delivery model. Our approach is iterative to ensure client alignment; we consistently deliver quality service to ensure complete customer satisfaction.
Service Relationship Management
– Develop and deploy IT or Business Services
Systems Integration, Migration, and Conversions
– Create and install standard and custom integrations
– Migrate data from source to ServiceNow®
– Convert applications from other services to ServiceNow®
– Technical system architecture planning
– Process improvement planning
– Information architecture
– UX, UI Design
– Business process improvement, streamlining and automation
– Project management of business initiatives from other products and services to the ServiceNow® platform
– Onshore/offshore support model is available for 24 hour support
– Communication strategies that mitigate project risks up front and keep our customers informed every step of the way
– We build custom applications on the ServiceNow® platform to support your organization’s unique needs
Organizational Change Management
– STG’s OCM practice helps clients successfully address the key obstacles to adoption of new technologies and processes.