Now, more than ever, strategic IT management is necessary to optimize IT’s value to an organization to be more efficient and cost effective. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, Spencer Thomas Group (STG) can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.

As an experienced ServiceNow® Services Partner, STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs.

STG provides experienced, flexible, end-to-end project implementation teams with all the required skill sets. We employ a tried and true delivery framework using a hybrid Agile/Rapid Application Deployment (RAD) software delivery model. Our approach is iterative to ensure client alignment; we consistently deliver quality service to ensure complete customer satisfaction.

Spencer Thomas Group’s ServiceNow® Practice
As an experienced ServiceNow® Services Partner, STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, STG can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.

STG provides experienced, flexible, end-to-end project implementation teams with required skill sets, including Management / Business Consulting, Business Analyst, Developer, QA, Project Lead and Project Management services. We employ a tried and true delivery framework using a hybrid Agile/Rapid Application Deployment (RAD) software delivery model. Our approach is iterative to ensure client alignment; we consistently deliver quality service to ensure complete customer satisfaction.

Service Relationship Management
– Develop and deploy IT or Business Services

Systems Integration, Migration, and Conversions
– Create and install standard and custom integrations
– Migrate data from source to ServiceNow®
– Convert applications from other services to ServiceNow®

Solutions Architecture
– Technical system architecture planning
– Process improvement planning
– Information architecture
– UX, UI Design

Transformation Management
– Business process improvement, streamlining and automation
– Project management of business initiatives from other products and services to the ServiceNow® platform

Support
– Onshore/offshore support model is available for 24 hour support
– Communication strategies that mitigate project risks up front and keep our customers informed every step of the way

Customization
– We build custom applications on the ServiceNow® platform to support your organization’s unique needs

Organizational Change Management
– STG’s OCM practice helps clients successfully address the key obstacles to adoption of new technologies and processes.