As a service automation platform that supports and manages intakes, workflow processing, tasks, interface management, self-service capabilities and enhanced reporting, ServiceNow® solutions allow businesses to be more proactive in improving the customer experience.
Spencer Thomas Group (STG) is a ServiceNow® Services Partner and has proven experience in designing and installing self-service portals, implementing system-based service management (e.g., asset management, problem/incident management, provisioning, BYOD support), and automating and streamlining IT processes. We have advised on the approach, delivered solutions and helped support many ServiceNow® rollouts for our clients.
- Enhanced customer service
- Increased transparency in IT service delivery
- Improved legal and regulatory compliance
- Improved customer satisfaction (both internal and external clients)
ServiceNow® enables you to spend less time managing infrastructure and more time creating innovative solutions that enable you to provide a truly modern customer experience.